Edit or delete visitor types

Manage visitor types through the VisitorBook Admin Portal.

Log into your VisitorBook Admin Portal.
Go to User Settings > Visitor Types.
On this page you will see the visitor types that are in the system, including standard types and any new ones you have added.

Important:

VisitorBook comes with the standard visitor types of Visitor and Staff. These standard visitor types cannot be deleted from the system.
If you have the optional Student Sign-In module, you’ll also see the Student visitor type. Again, this is standard and cannot be removed.

You can edit the following visitor type fields:

Name – Simply type the new name. Changes here are auto-saved.
QR Code Validity – The period of time in which a QR code can be used again to sign in. Select from options in the dropdown.
Badge Copies – The number of visitor labels that are printed when the visitor signs in.
Visitor Fields – The fields visitors see and are required to complete when they sign in.

Important:

VisitorBook includes standard visitor fields. Some, such as the name fields, cannot be removed from the visitor types.
You can create custom fields and add these to visitor types.

NEW! You can now adjust QR code validity for individual people regardless of visitor type.

Learn more: Add custom fields

Delete a visitor type by clicking the bin icon next to it.

Important: Some visitor types are standard to the system and cannot be deleted. The bin icon will be shaded on these visitor types.

The app needs to be re-started for visitor type edits or deletions to apply. On the sign-in terminal, close the app down and re-open it.

Important: You’ll need to take these steps for all terminals connected to your VisitorBook system.

Updated on 28 March 2025

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